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CPI Security Systems Reviews – Summary:
Pros –>Thorough resources for customers.
Cons –>No online pricing for packages.
CPI Security Systems cites five claims regarding why it is a good selection for a home security provider, including: the fastest alarm response time and no false alarm guarantee — but only for customers with the Real Time Response System; the fact that its alarms are monitoring from the company’s regional southwest headquarters; as well as 24-hour customer care. The last two features are no different than most security companies, while the previous two features rely on a more expensive component to the regular service package. Regarding the claim of fastest alarm response time amongst security companies, while this may be accurate, not even rudimentary data is provided to back up this claim.
CPI Security Systems Reviews – Devices:
CPI offers three tiers of packages: Basic, with a digital one-way control panel; inTouch, which includes the Real Time Response System; and inTouch Home Automation with the Real Time Response System. Installation fees are $99.00 for the first two packages, while fees for the third are waived. However, to find out pricing a form must be filled out for home consultation. CPI will install the third package for free while relatively increasing monthly payments, which result in the customer paying more over the contract period.
The Basic package contains a custom display LCD keypad, two door contacts, one motion detector, one internal one-way siren, as well as one wireless keychain remote. The inTouch package includes three door contacts, one motion detector, one Real Time Response Speaker and Mic, one wireless keychain remote, and one backup battery. The inTouch Home Automation package with Real Time Response includes three door contacts, one motion detector, one backup battery, one wireless keychain remote, weather forecast and severe weather alerts with the Evolution system, home automation, and with certain offers one inTouch fixed interior video camera and two inTouch Thermostats.
CPI Security Systems Reviews – Monitoring:
The Real Time Response System offered by CPI is simply its monitoring system. Besides its no false alarm guarantee, it’s essentially the same as other systems on the market. It includes a two-way speaker/microphone system connected to CPI’s central monitoring station for quick verification of emergencies and, when necessary, the dispatching of proper personnel. Again, CPI claims this system provides the fastest alarm response time in the industry, without supporting data.
CPI Security Systems Reviews – Support:
The Customer Care Center on CPI’s website allows each customer to contact customer service via a form or phone number, activate an existing system, refer a customer or consult equipment manuals. CPI provides manuals for DSC and GE control panels, as well as an E3 Evolution user guide. Other portions of the Customer Care Center include a Learning Center for security system basics as well as an extensive FAQ broken into sections: general questions and type of security system. Also, warranty information is listed under the Service Plus Program. The standard warranty offered by CPI offers free replacement parts and installation of each SPI security system, when equipment malfunction or normal wear and tear are at fault; in addition, a free quality control inspection is offered following a fire or attempted burglary.