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Read our review on ADT Home Security Below.

ADT Home Security Reviews – Overview:

ADT is the largest home security provider in the United States, and as a result has quite a reputation. However, a home security provider should be chosen according to the alignment between a consumer’s needs and the offered services and products — not the size or age of the company. Their size and product offering would be comparable to Protection One or Vivint Home Security. They charge a premium however they are clearly one of the only household names in the security industry.

ADT Home Security Reviews: Overview

ADT is the largest home security provider in the United States, and as a result has quite a reputation. However, a home security provider should be chosen according to the alignment between a consumer’s needs and the offered services and products — not the size or age of the company.

ADT Home Security Reviews: Summary

Pros
ADT Pulse still home automation leader.

Cons
Their monthly monitoring is more expensive in relation to value.

ADT Home Security Reviews: Introduction

Reviews don’t reflect that ADT is a better company than many smaller security providers. The home security marketplace is highly competitive and thus the services and products offered are very similar. With the emergence of wireless home security systems smaller companies have slowly grown to offer more affordable packages rivaling those offered by larger companies, at a more affordable rate, with better support.

ADT Home Security Reviews: Solution Overview

ADT offers five home security plans: Safewatch QuickConnect, Safewatch PRO RF, Essentials Plus — their suggested medium-tier package — Critical Conditions and their Family Package. All come with a control panel, touchpad, window and door sensors, motion detectors and an indoor siren.

The final two packages also include Fire Safety Critical Condition and Fire Safety Critical Condition Cellular Backup. Optional add-on components include smoke, fire, flood and temperature detectors. Each detector is connected to ADT’s Customer Monitoring Center; for example, when temperature detectors sense a significant temperature change in the heating or cooling systems of a home or business, an alert is sent to ADT 24/7. To determine which packages and components are best for your needs, a trained technician evaluates the property of a potential client to identify insecure areas. Following the in-depth security walk through the technician suggests appropriate security measures and components tailored to each particular customer.

ADT Home Security Reviews: Warranty

ADT’s in-home repair service is available when components break, unfortunately for an additional fee. Although, as with other ADT products like Pulse, there is an opportunity to save in the form of a monthly maintenance plan. The downside is that if the components hold up, the customer ends up paying for nothing, and ADT’s components are as solid as most on the market. When components do break however, ADT does have adequate customer support in the form of their helpline. If emailing customer support, one should do it during the week between 8AM and 9PM EST and expect to wait at least 24 hours for a response. In an attempt to limit such calls, ADT performs professional security assessments of each home or business in addition to offering professional installation, which is not provided by all security companies.

ADT Home Security Reviews: The Verdict

ADT in particular has declined in recent years in the areas of support and customer service, according to customer testimonials. Pricing is also not transparent, thus making it hard for consumers to understand the entirety of fees included in their packages. Unlike many other providers, ADT lists no pricing on its website, instead offering only a form which sets up a home consultation. However, ADT is a marque brand and sells more home security systems than most other companies combined. Their Pulse product also shows a lot of promise and is definitely worth taking a look.

ADT Home Security Reviews: Home Security Company Reviews