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Central Security Group Reviews – Summary:
Pros –>Affordable service and products.
Cons –>No self-installation, pricing not on website.
Central Security Group is backed by 30-year plus reputation in the business of home security. Based out of Tulsa, Oklahoma, Central Security Group, Inc. provides home security and home security monitoring. The company stresses the most current technology, well-trained technicians, as well as reliable product performance at an affordable price. Central Security Group claims it reduces its prices by reducing marketing costs, which is accomplished by the high retention of a loyal customer base. CSG technicians perform a free security review upon request for customers, in addition to system installation. However, non-monitoring services like repair calls and system upgrades do result in additional charges.
Central Security Group Reviews – Devices:
Central Security Group uses Honeywell, DSC, 2Gig and GE but works with other brands — usually when upgrading a pre-existing security system — including: Acron, Ademco, ADT, Airtech, Apex, Arrowhead, AT&T, Caddx, Concord, Discovery, DMP, DS Systems, DSC User Manuals, First Alert, Guard Tec, GuarddallSentrol, Radionics, Paradox and more. Equipment types include interactive services, cellular, two-way voice, fire and burglar devices.
Central Security Group Reviews – Monitoring:
Central Security group offers standard monitoring services, including 24/7 365 support from highly qualified technicians operating out of their secure central monitoring center. Also a nice offering from CSG is the ability of their monitoring center to function correctly with most pre-existing security systems.
Central Security Group Reviews – Support:
Central Security Group offers substantial customer support. Their 24-hour support line is 888-642-4567. CSG also offers quick and easy online bill-pay and a convenient yard sign and decal request form. CSG also provides user manuals online for each of the security device manufacturers with which it works, from Acron to Paradox. Furthermore, how-to videos for Alarm.com, DSC and Honeywell can be accessed from the CSG website. The thoroughness of their customer literature is sometimes difficult to find amongst home security providers.
Furthermore, CSG provides detailed responses for its FAQs, including action a customer should take when an alarm goes off, an alarm is false, how to test an alarm system, how to change one’s passcode, what to do when moving as well as how to receive more window decals or yard signs. Unfortunately, however, prices for CSG’s services and products are not online. CSG stresses an individual approach to each customer’s alarm system, thus the price of the system can not be determined until a home security review has been performed.
This is a horrible company with no integrity. They ripped me off for $250 and continue to bill me even though they are fully aware that they do not monitor my alarm. When I tried to call to straighten it out, they hung up on me, put me on hold and never came back to my call several times, and then they told me the whole thing was straightened out and that they would let me out of the contract without charging me any more. Then, they made automatic withdrawl’s from my account after the service was cancelled. And now they have completely reversed what they told me and send me bills in the mail. They offered to buy me out of my contract to get me to switch services then stuck me with a $250 bill. Instead, they continue to bill me an have threatened to put a judgment on my credit. I wish I was making this up but it is 100% true. As a former customer, my opinion is that this company has no integrity (kind of important for a security company) and has business practices that border on fraud. BEWARE!